Careers

Join a team committed to building the future of remote work

Join the Marti team

We're a technology-first agency that curates talent from within the Philippines and matches them with work in the United States. Our current talent pool mainly consists of solo freelancers, boutique design studios, software engineering agencies, coding bootcamp graduates, and virtual assistants.

At Marti, we want to ensure that our service partners and customers are getting the best service possible. To our service partners, we offer a no-frills way for them to scale their services into the US by closing high value, contractual work through our dedicated sales and sourcing team. Internally, we've built out a financial and HR infrastructure that simplifies the busy-work that comes with remote work payments. From foreign exchange, cross-border remittance, and last-mile bank deposits, our service partners just need to focus on delivering their best work. Our customers on the other hand, enjoy globally competitive service rates, and the ability to scale their workforce offshore by outsourcing their recruitment efforts to Marti.

The Marti team works in a relaxed and convenient environment to encourage their focus on the given task. All of our employees work from the comfort of their home or place of choice. We work in shifts during the daytime and nighttime to asynchronously cater to our clients.

We uphold the values of fulfillment and self-management where our members truly believe in our work and take the initiative to improve themselves and skillset to better serve our service partners and customers. We encourage our members to always be transparent, honest with one another, and respect the
confidentiality of their experience with service partners and customers. Most of all, we trust our employees that they will keep the integrity and privacy of our clients' personal information.

Our goal is to provide the people we work with the best possible resources, tools, and environment for self-improvement while being able to achieve high satisfaction from both sides of the marketplace.

Our Open Positions

Software Engineer Apprentice

Remote, within Philippines

Every engineering apprenticeship at Makisu focuses on a real, business function that either our employees or customers need, that uses technology at the cutting-edge. You will build features that we will ship in production.

Makisu hosts undergraduate and graduate apprentices throughout the year. Every apprentice is assigned a mentor and will work on technical projects using languages like Ruby, Crystal and Javascript. We also love pair-programming, and will guide you on how to collaborate in a remote environment.

An apprenticeship at Makisu consists of 12 or 16 weeks actually working as a respected peer. We give you the opportunity to contribute to our core products, and build initial versions of new ideas that we will integrate as part of our software portfolio.

User Experience Design Apprentice

Remote, within Philippines

Every design apprenticeship at Makisu focuses on a real, business function that either our employees or customers need. You will design features that our engineers will ship in production.

Makisu hosts undergraduate and graduate apprentices throughout the year. Every apprentice is assigned a mentor and will conduct at least one product design sprint alongside the Lead Product Designer. You'll have the opportunity to research, ideate, and explore new product experiences, to inform key stakeholders about user experiences both internal to our Customer Experience team and external to our customers.

An apprenticeship at Makisu consists of 12 or 16 weeks actually working as a respected peer. We give you the opportunity to contribute to our core products, and build initial versions of new ideas that we will integrate as part of our software portfolio.

Customer Success Associate (Account Manager)

Remote, within Philippines

The focus of this role is to conduct a successful experience for Makisu clients and contractors for the duration of their engagement across all service lines. Additionally, the Client Success Associate (CSA) serves as a “coach/consultant” to our clients and contractors, ensuring the most productive and satisfying experience for both parties in the relationship by strategically managing a roster and keeping a results-focused mindset. Our Client Success Associates model our expertise and gratitude by serving as a trusted advisor and strategic partner. They demonstrate responsiveness & professionalism, own the details, are organizationally and technologically savvy, and conduct relational & efficiency coaching at all times.

The CSA will serve as a member of the Customer Experience Team, including monthly calls and meetings, and serve as an example of the company’s mission: to multiply the number of hours our customers have in a day, through asynchronous work. Relational, humble, and intuitive people, with virtual experience and client understanding, will thrive in this role.

Represent Makisu in a positive and professional manner

Exemplify our Core Values and Mission Statement to live out Makisu’s culture each day.

Be a good steward of our Vision: “to liberate people from doing work in a single location, by leveraging both human expertise and technology”.

Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork.

Client Satisfaction and Account Ownership - All Service Lines

Cast vision for what the Client/Contractor partnership could be long term (assessing the current scope and future opportunities for growth).

Growth mindset. Invest time, trust, and care in order to strategically enhance and grow the client's business.

Consulting for best practices, efficiency, and strategy recommendations.

Collaborate with all necessary individuals regarding contract changes.

Manage crisis situations and escalate when appropriate.

Operational Responsibilities

Facilitate, administrate, and implement your assigned client/contractor relationships successfully.

Collaborate cross-functionally to ensure clients and contractors have a positive experience using Makisu products & services.

Create and foster self-managing engagements through resources and coaching.

Provide insight and recommendations to strategically enhance engagement satisfaction.

Conduct quarterly account reviews with the Client Relations Manager to proactively identify sales opportunities and areas of improvement and growth.

Organization & Follow Through

Proficient in using a cloud-based CRM and update daily activity, reporting, and status.

Set schedules and manage time effectively and efficiently.

Be tech-savvy and proficient in the tools necessary to integrate into Makisu's remote workplace culture.

Criteria Includes:

A Bachelor's degree is preferred

Must be a driven self-starter, positive thinker, loyal, and trustworthy

Attributes of flexibility, creativity, self-discipline, strong organizational skills and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results

Command presence with strong verbal and written communication skills

Team player who is willing and able to "roll-up the shirt sleeves" to get a project done when needed

High degree of autonomy with the capability of working remotely

Contact

Makisu.co LLC DBA Marti.so
101 Augustine Drive
Martinez, CA 94553-6601
+1 (925) 567-2920
Makisu Software Consulting Services
7F Finman Building
131 Tordesillas Street, Salcedo Village
Makati City, NCR
+63 (917) 883-8668